Question 1

How do I register?

Accepted Answer

Tap the drop-down in the top right, select “Create Account,” fill in your details, and hit “Register.”

Question 2

How old do I need to be to gamble online?

Accepted Answer

You must be at least 18 years old to take part in online gambling in New Zealand, including playing pokies.

Question 3

What is the minimum amount I need to deposit to play?

Accepted Answer

A minimum deposit of 20 credits is required, but you can also try the game for free in Guest mode.

Question 4

How does the Guest account work?

Accepted Answer

Guest mode lets you play most games for fun or practice, and your Guest account never expires. To play for real money, you’ll need a Real Account.

Question 5

How do I login and play games online?

Accepted Answer

After creating an account, deposit funds using approved payment methods. Promotional bonuses may apply to your deposits.

Question 6

What is my account number and password?

Accepted Answer

Your password is case-sensitive. If you forget your login details, contact support for identity verification and assistance.

Question 7

I tried to log in, but nothing is happening?

Accepted Answer

Check that your login details are correct. You can reset your password or contact support for help.

Question 8

Do online casinos take New Zealand dollars?

Accepted Answer

Yes, NZD deposits are supported.

Question 9

How do I deposit money into my gaming account?

Accepted Answer

You can use Visa, Mastercard, Visa Debit, bank transfers, iDebit, Skrill and Neteller.

Question 10

Are there special benefits to being a Real Player?

Accepted Answer

Yes. Banking features such as deposits and withdrawals are only available to Real Players using real money.

Question 11

Which games can I use my Sign‑Up Bonus on?

Accepted Answer

100% contribution: • All Slots • Scratch Card games • Re-spins on pokies count as 10% 8% contribution: • Video/Power Poker (except All Aces + Jacks or Better) • All non‑Classic Blackjacks 2% contribution: • Classic Blackjack • All Aces • Jacks or Better 0% contribution: • Baccarat • Craps • Red Dog • Gamble feature bets • Multiplayer tournaments

Question 12

Is there a limit on how much I can withdraw?

Accepted Answer

No. There are no withdrawal limits at Ruby Fortune.

Question 13

Can I withdraw my Sign‑Up Bonus in cash?

Accepted Answer

No. Bonus funds cannot be withdrawn. Only winnings can be withdrawn after meeting wagering requirements.

Question 14

Are there any restrictions on withdrawing?

Accepted Answer

Yes. Withdrawals are reviewed for irregular play such as hedge betting or placing very large single bets relative to your bonus.

Question 15

What is a source of wealth request?

Accepted Answer

For AML compliance, players may be asked to verify the origin of their funds using documents such as: • Bank statements • Payslips • Business accounts • Records of asset sales • Divorce settlements • Inheritance documentation All information is treated confidentially.

Question 16

Is it safe to play with real money online?

Accepted Answer

Yes, provided you play at reputable casinos like Ruby Fortune.

Question 17

Is it safe to use my credit/debit card at an online casino?

Accepted Answer

Yes. Banking data is stored securely using advanced encryption and firewall systems.

Question 18

Is my credit card number safe with you?

Accepted Answer

Yes. Your personal and banking details are protected and can only be accessed using your Real Account number and password.

Question 19

Are my account number and password secure?

Accepted Answer

Yes. Ruby Fortune uses 128-bit encryption and assigns each player a unique ID number.

Question 20

How do you ensure the legal age of the patrons?

Accepted Answer

Ruby Fortune verifies card ownership and ensures each player uses their own account, preventing underage use.

Question 21

How fair are your games?

Accepted Answer

Ruby Fortune works with leading software providers and ensures all wagers are auditable for fairness.

Question 22

What happens if I lose connection to the server?

Accepted Answer

Your game balance updates automatically. If a bet cannot refresh, the unfinished round will resume when you reconnect.

Question 23

Why do the pokie machine wheels keep spinning?

Accepted Answer

This is caused by slow internet. The server controls all outcomes and your result will process correctly once the connection stabilises.

Question 24

Why won’t the cards flip over during a game?

Accepted Answer

This is also due to connection issues. The server holds your wager until the action can complete.

Question 25

What is Return to Player (RTP)?

Accepted Answer

RTP reflects expected long-term average returns. For example, 96% RTP means you win an average of $0.96 for every $1 wagered.

Question 26

How do I access the Welcome Bonus?

Accepted Answer

Your first three deposits are each matched 100% up to $250, totalling $750 in bonus credits.

Question 27

What other promotions do you have?

Accepted Answer

Ruby Fortune offers Daily Deals, email promotions, mobile notifications, in-game bonuses, and a Loyalty Club.

Question 28

How do I access support if I have any other questions?

Accepted Answer

Support is available via live chat or email.

Frequently Asked Questions - Ruby Fortune - NZ

Registration